Last Updated: August 11, 2026
Rivoo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Rivoo mobile application and related services (the “App”).
By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy.
When you create or use an account, we may collect information that can identify you, including:
The App allows users to create and share content. We collect and store content that you voluntarily submit, including:
User-generated content may be visible to other users of the App. You are responsible for the content you submit.
The App may offer paid features through Rivoo Premium.
Payments are processed by third-party platforms, including Apple and Google. We do not collect, process, or store your payment card details.
We may store limited subscription-related information needed to provide premium access, such as:
Deleting the App or deleting your account may not automatically cancel an active subscription. Subscription cancellation must be managed through the relevant Apple App Store or Google Play account settings.
When you use the App, we may automatically collect certain technical and usage information, including:
This information helps us operate, secure, maintain, and improve the App.
Rivoo may request approximate or precise foreground location access only after you tap a location feature such as “Locate Me.”
Your location is used while the map is open to show your position, center the map, or identify the nearest island or geographic area.
Rivoo does not access your location in the background and does not use permission-based location data for advertising or marketing.
Raw GPS coordinates are processed temporarily while the location feature is being used. They are not saved to your Rivoo profile or stored in Rivoo’s database.
Rivoo uses OpenFreeMap to provide map styles and map tiles. When maps load, your device requests map resources from OpenFreeMap. Its handling of technical request information is described in the OpenFreeMap Privacy Policy.
If you enable notifications, we may collect and use device notification tokens to send app-related notifications.
Notifications sent to you are retained on our database servers for 14 days. After 14 days, they are automatically deleted from our database. Notifications that were previously loaded on your device may remain cached locally on your device, subject to device storage, app cache behavior, and local app settings.
When you use Rivoo’s Contact Us feature, we collect the name, email address, support topic, and message you submit. You may optionally provide a phone number and attach a photo. If you are signed in, your account email address may be entered automatically.
We use this information to receive, investigate, and respond to your request, provide customer support, prevent abuse, and maintain appropriate support records.
Contact-form submissions are processed on our behalf by W3Forms. Rivoo transmits the submitted information to W3Forms using HTTPS so that it can be delivered to our support team. W3Forms may also process submission metadata such as the submission time, IP address, user agent, and spam-classification information.
If you attach a photo, the photo is first stored in Rivoo’s Supabase Storage, and a link to the attachment is included in the support submission sent through W3Forms.
For more information about this provider’s processing practices, see the W3Forms Privacy Policy.
We use the information we collect to:
We do not sell your personal information.
Rivoo may include user-generated content, including reviews, ratings, images, profile information, and other content submitted by users.
We do not endorse, guarantee, or take responsibility for the accuracy, reliability, legality, or appropriateness of user-generated content. Opinions expressed by users are their own.
To help keep the App safe, we may:
We maintain a zero-tolerance policy for objectionable content and abusive behavior, including but not limited to:
Users can report content or users through available in-app reporting features or by contacting us at support@rivooraajje.com.
We may share information with trusted third-party service providers that help us operate the App, including:
These providers are authorized to process information only as necessary to provide services to us or as required by their own applicable terms and legal obligations.
We may also disclose information:
The App may request access to certain device features, including:
Permissions are requested only when needed for App functionality. You can manage permissions through your device settings.
Rivoo does not request background location access. If location permission is denied, Locate Me and similar location-based features will not work, but other App features remain available.
We retain information for as long as reasonably necessary to provide the App, maintain your account, comply with legal obligations, resolve disputes, enforce our policies, prevent misuse, and protect the safety and security of the App.
Specific retention practices include:
When information is deleted, residual copies may remain in backups or logs for a limited period before being securely removed or overwritten.
You may request deletion of your account and associated personal data at any time.
You can initiate account deletion directly in the App by going to:
Settings > Account > Delete Account
You may also request account deletion by contacting us at:
Upon account deletion, we will delete or de-identify your account information and associated personal data, unless we are required or permitted to retain certain information for legal, security, fraud prevention, dispute resolution, or policy enforcement purposes.
Account deletion may include removal of:
Deleting your Rivoo account does not automatically cancel any active subscription managed through Apple or Google. You must cancel subscriptions through your Apple App Store or Google Play account settings.
We use reasonable administrative, technical, and organizational safeguards designed to protect your information.
Data transmitted between the App and our services is protected using HTTPS/TLS where applicable. We also rely on trusted infrastructure and service providers that apply their own security controls.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for activities that occur under your account.
Depending on your location and applicable law, you may have rights regarding your personal information, including:
You may submit requests by contacting us at:
We may need to verify your identity before fulfilling certain requests.
Rivoo is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that personal information from a person under 18 has been collected, we will take reasonable steps to delete it.
The App may contain links to third-party websites, platforms, profiles, or services.
We are not responsible for the privacy practices, content, policies, or actions of third-party services. Your use of third-party services is subject to their own terms and privacy policies.
User-generated content is created by users, not by Rivoo. We are not responsible for user opinions, reviews, ratings, images, statements, or actions.
We may moderate or remove content, but we do not guarantee that all objectionable, inaccurate, unlawful, or inappropriate content will be detected or removed immediately.
Users are solely responsible for the content they submit and for ensuring they have the necessary rights and permissions to share that content.
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date above. Continued use of the App after changes are posted means you acknowledge the updated Privacy Policy.
If you have questions, requests, complaints, or concerns about this Privacy Policy or your personal information, please contact us at: